19 May 2015

Question of the Day #460

An online customer of E-Commerce website X ordered a product Y. Instead of Y he was sent Z. The manufacturer of Z wrote this letter to the customer and gifted him Y as a goodwill gesture.

It also sent a note saying “The pictures you posted online show that our brand was used in this incident. Z is one of our iconic brands with some great consumer franchise. We felt bad about it, not to mention what you went through. Here is a small gesture from our side to cheer you up.”

Identify  X, Y and Z?

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